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Nouvelles Offres d’Emploi chez Nestlé:

-NP Key Account Supervisor.
-Key Account Supervisor Marrakech.
-Key Account Supervisor Tanger.
-Laboratory Technician.
-Customer Care & Service Manager.
-Brand Manager.

Créée il y a plus de 150 ans, Nestlé est aujourd’hui la première entreprise mondiale en termes d’alimentation et de boissons. Nous commercialisons plus de 2000 marques, allant des icônes mondiales aux marques favorites locales et sommes présents dans 190 pays.

Nestlé Maghreb en bref:

Le Champ d’activité de Nestlé Maghreb englobe le Maroc, l’Algérie et la Tunisie. La création d’une société de distribution des produits Nestlé au Maroc en 1927 puis en Tunisie en 1964 ont été les premiers pas de l’implantation du Groupe dans la région. La création d’une région Maghreb unifiée (Algérie, Maroc, Tunisie) en 2007, l’installation du siège au Maroc et la création officielle de Nestlé Algérie S.A. en juillet dernier confirment l’ancrage de Nestlé dans la zone Afrique Moyen-Orient, là où le Groupe réalise sa plus forte croissance depuis quelques années.

Notre mission:

Du premier groupe alimentaire mondial, Nestlé s’est transformé en leader dans le domaine de la nutrition, de la santé et du bien-être, employant plus de 260,000 collaborateurs et ayant des fabriques ou des opérations dans presque tous les pays.

Tous nos produits sont de première qualité et satisfont à des besoins nutritionnels spécifiques en relation avec les exigences du consommateur et sont en conformité avec des normes élevées de qualité et de sécurité.

Nous restons guidés par des normes d’intégrité et de professionnalisme et par un fort respect de nos collaborateurs et de la législation locale, suivant nos « principes de bonne conduite des affaires du groupe Nestlé ». Nous nous engageons à conserver la réputation d’excellence qui a fait la renommée de Nestlé et de ses produits et a gagné la confiance de ses consommateurs.


Nouvelles Offres d’Emploi chez Nestlé

NP Key Account Supervisor

You will be responsible to stay constantly engaged with Starbucks Branded Solutions clients and Alshaya brand clients, as guardian of brand standards in execution, control, quality, presentation, and overall Starbucks brand representation Create value so as to optimize business opportunities in the most efficient manner leveraging on the set of resources available. Contribute to the overall achievement of the annual sales plan through achieving operational controls and quality. Overall, the executive will be responsible for providing consultative support and service to existing and new Starbucks Branded Solutions Accounts primarily PSS to ensure revenue growth quality and profitability.

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  • Monitor and evaluate clients to ensure that quality standards and marketing material are met and consistent with brand guidelines.
  • Coach specified accounts adapting your style and content to meet specific accounts needs.
  • Conduct spot checks and brand audits to assigned accounts.
  • Coordinate with Customer Development Management to schedule new and existing accounts brand visits. Coach the team to enhance their performance and improve skills on PSS execution and ensure controls in place and where required WPS locations
  • Support execution of new business won by channel team – new accounts integrated into Ledger.
  • Work with Coordinators, Customer Development & other teams to provide excellent reports and stock reports and requirements, customer support, relationship management and product delivery.
  • Develop best in class understanding of customer / zone including the ability to articulate Starbucks customers’ own commercial goals and KPIs. Understands the value that Starbucks contributes to these goals.
  • Lead effort to maximize satisfaction, retention and reference ability of customers.
  • Ensure order submission, stock take and audit within existing customer ledger.
  • Perform customer feedback, audits quality and owns world class service to all customers within region.

What will make you successful

  • Bac+2/+3 degree or diploma educated.
  • Minimum 2 years work experience with customer service focus: Retail operations, Hospitality, coffee knowledge a benefit.
  • Ability to use Microsoft Office products including Word, Excel, PowerPoint (intermediate level).
  • A valid driving licence.

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Key Account Supervisor Marrakech

The primary responsibility of the Key Account Spicialist is to focus on achieving the sales and visibility targets for his customers and ensure full achievement of core distribution and in parallel, align Nestlé strategy with customers needs by developing mutual business opportunities. at this position, he/she has to maximize short- and long-term sales and profitability and build long term successful business with customers to become the preferred supplier.

  • Increase coverage and penetration for his respective sector in-line with Company objectives.
  • Achieve the set coverage, core distribution and visibility of the Nestlé products within the channel/ customer, balancing customer priorities with category objectives.
  • Effectively develop and manage long term customer relationships.
  • Develop, negotiate, implement & monitor Customer Business Plans in alignment with Company Objectives.
  • Plan, manage and optimize the trade investment for his respective customers.
  • Analyse customers performance and recommend action to accelerate growth.
  • Constantly work to improve the ROI through the management of financial performance.
  • Accountable for the achievement of his territory sales volumes, targets by category.
  • Monitor customer business performance and jointly develop action plans to accelerate growth or to address any shortfalls.
  • Prepare and conduct regular customer business planning reviews and propose action to accelerate growth.
  • Develop and keep up to date Customer Profiles/Fact Books.
  • Responsible for forecasting sales volumes for his respective sector.
  • Ensure that debtors’ days/collection, bad goods, targets are met on a monthly basis.

What will make you successful

  • Achieve Sales targets by category in the sector.
  • Demonstrate the ability to develop, negotiate and implement effective customer plans.
  • Demonstrate strong stakeholder management.
  • Ensure on time collection.
  • Reporting on competitive activities.

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Laboratory Technician

As a Laboratory Technician, you will provide professional support to enforce the Nestlé Quality Management System requirements throughout all functions of the value chain in order to continuously improve in the pursuit of zero defect. Specialists are competent in one of the following disciplines: systems/NQMS, food safety/HACCP, auditing, hygiene, pest control, product quality, packaging, chemistry, microbiology, sensory or net weight content

  • Contribute to the development of competence of quality professionals across the organization to develop the level of contribution of each subordinate and improve their performance.
  • Define and update the specific quality procedures, instruction and tools which are directly related to your area of concern.
  • Support Nestlé Continuous Excellence program in the quest for zero defect, including root cause analysis after incidents.
  • Support the delivery of training for your specific areas of concern to the required operating units to ensure the full comprehending of Nestle instructions
  • Perform analytical activities: physical, chemical, and microbiological analysis of raw materials, halb, FP, process water and utilities according to applicable standards and report results on SAP.
  • Implement new analytical methods and Launch rapid methods after statistical validation.
  • Ensure validation, verification, and monitoring activities for analytical methods.
  • Ensure preparations of chemical reagents for central laboratory, utilities laboratory and lines laboratories.
  • Define and execute control plans for equipment and methods.
  • Maintain and ensure inventory of chemicals and materials as per defined frequency.
  • Manage purchasing orders of chemicals and materials.
  • Ensure implementation and update of SHE risks studies (IDER & AES).
  • Coordinate new equipment installation or equipment repair with suppliers

What will make you successful

  • Bac+2/+3 in chemistry, microbiology, or equivalent education profile.
  • Practical experience in a similar position.
  • Able to implement any new analysis method.
  • Good command of written English.

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Key Account Supervisor Tanger

The primary responsibility of the Key Account Spicialist is to focus on achieving the sales and visibility targets for his customers and ensure full achievement of core distribution and in parallel, align Nestlé strategy with customers needs by developing mutual business opportunities. at this position, he/she has to maximize short- and long-term sales and profitability and build long term successful business with customers to become the preferred supplier.

  • Increase coverage and penetration for his respective sector in-line with Company objectives.
  • Achieve the set coverage, core distribution and visibility of the Nestlé products within the channel/ customer, balancing customer priorities with category objectives.
  • Effectively develop and manage long term customer relationships.
  • Develop, negotiate, implement & monitor Customer Business Plans in alignment with Company Objectives.
  • Plan, manage and optimize the trade investment for his respective customers.
  • Analyse customers performance and recommend action to accelerate growth.
  • Constantly work to improve the ROI through the management of financial performance.
  • Accountable for the achievement of his territory sales volumes, targets by category.
  • Monitor customer business performance and jointly develop action plans to accelerate growth or to address any shortfalls.
  • Prepare and conduct regular customer business planning reviews and propose action to accelerate growth.
  • Develop and keep up to date Customer Profiles/Fact Books.
  • Responsible for forecasting sales volumes for his respective sector.
  • Ensure that debtors’ days/collection, bad goods, targets are met on a monthly basis.

What will make you successful

  • Achieve Sales targets by category in the sector.
  • Demonstrate the ability to develop, negotiate and implement effective customer plans.
  • Demonstrate strong stakeholder management.
  • Ensure on time collection.
  • Reporting on competitive activities.

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Customer Care & Service Manager

You will drive excellent services for the customer, as well as within the organization and at 3rd parties. Enable the improvement of the omnichannel consumer experience by establishing a continuous feedback loop. Support Nespresso’s business results and brand image by ensuring quality and compliance in products, supply chain and customer care.

  • Drive the constant presence of the customer voice within the entire organization
  • Ensure high performance of 3rd parties within delivery service warehousing and customer care
  • Establish high quality customer care and feedback management
  • Ensure continuous improvement of the consumer experience by establishing a customer feedback loop
  • Establish Nespressos supply chain is qualitative and efficient
  • Ensure quality and safety in Nespresso products
  • Ensure compliancy in safety health and environment standards
  • Establish procurement results within the organization
  • Drive efficiency programs and ways of working in a LEAN way creating an efficiency mindset within the Organization
  • Drive the overall organizations business results by making tactical and strategic decisions and by building the organization in a sustainable way
  • Drive innovative solutions relevant for Nespresso by following the latest developments in the field and stay up to date on competitors
  • Translate the global strategy to local market needs and define indicatives to achieve business results
  • Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX in collaboration with Finance
  • Manage the budget within the department
  • Attract and retain talent develop the personal effectiveness of employees by regular coaching and implementation of learning activities
  • Build a strong team where team members collaborate effectively and understand their shared goals and purpose
  • Build the Nespresso culture by promoting and supporting a happy healthy and safe working environment that encourages teamwork ambition and a high level of professionalism

What will make you successful

  • Master degree in logistics, quality, customer care or other relevant field
  • More than 10 years experience in Customer Care and/or Services
  • Extensive experience in Logistics, Customer Care and Quality with a strategic mindset, preferably in a high end luxury brand or FMCG, direct to customer (last mile delivery)
  • Extensive organizational and leadership experience
  • Experience in 3rd Party Management
  • Experience in Warehousing, Delivery Services, Procurement, QSHE

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Brand Manager

  • Develop and update consumer portrait, consumer engagement funnel for your brand.
  • Activate Brand Essence.
  • Manage 60/40+ basket, packaging, Nutrition Health & Wellness (NHW) dashboard, services and Creative Shared Value related to your brand.
  • Develop and update consumer portrait, understand in store environment, contribute to category strategy, define desired relative price, provide recommendation to pricing and promotional strategy, propose SKUs for key channels and key customers.
  • Ensure consumer centricity, apply Innovation levers, contribute and execute Innovation pipeline, maintain vibrancy via relevant renovation for your brands.
  • Contribute to development and execute strong, functionally aligned brand and Integrated Commercial Plan (ICP) plan. Track and monitor the performance, health and strategic alignment.
  • Understand business impact of Product Fixed Marketing Expenses (PFME) and Total Trade Spend (TTS) investment of your brand.
  • Contribute to the development Ideas, engagement strategies and create attractive and rewarding brand experiences. Work in partnership with communication agencies and ensures all brand communication contribute to enhancing the company image of trusted NHW leader.

What will make you successful

  • Bachelor’s degree in Business Administration or equivalent.
  • You will need 3-5 years’ experience in sales or communication or marketing.
  • Experience working in cross functional teams is a must.
  • You will, ultimately, be responsible for managing some of the world’s biggest brands. This will demand an ability to work under pressure, be curios, passionate and drive change within the business.

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